not sure if the issue resolved
or not.. still do not close it, ask for an update, if they don't respond back to you..leave it open.. we understand it is difficult knowing where you are located. But please understand the frustration when end users get a resolved notification, when issue was not resolved. If anything, you can leave it for us to follow up on in the AM if needed.. since we are located in the same building and smae location we can get in touch with them easier
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